Helpdesk Institue
Mistake on our part made it difficult to interpret the results for Best Help Desk Software equitably. So that we can present a fair and accurate picture of readers' votes for Help desk software, we're designating the top three vote-getters as co-winners of this year's Best Help Desk Software award: Emergent Online's 99point9.com, HelpSTAR, and Remedy Help Desk.
LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center.
In this free whitepaper, you'll learn how to completely re-think the way your service desk deploys people, processes, and technologies. Discover how to think strategically, rather than tactically--dramatically improving profitability, resolving problems faster, and improving end-user productivity. Find out why only a third of companies are satisfied with their support desk investments, and why automating diagnostic data gathering can be an important part of the solution. Discover a quantum leap in help desk thinking--download your free copy now.
The Dutchess BOCES Help Desk (HD) emerged out of necessity in mid-1998. Initially, the HD recorded service requests for CoSer 519 only. The creation of the HD was driven by the rapid technological growth in the component school districts. Vast numbers of workstations to the various LANs and WAN mandated a centrally organized effort to maintain vital information. Today, the HD supports all Learning Technology CoSers and is financed through budgets accordingly. HEAT (Help Desk Expert Automation Tool) is the software used by BOCES for this purpose.
Built on more than a decade of service management experience, award-winning HEAT from FrontRange Solutions integrates core service and support components into one complete solution to reduce costs, drive higher customer satisfaction and achieve full ITIL or Sox Compliancy. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.
Michelin Tyre Company South Africa has implemented FrontRange Solutions' HEAT to drive its IT helpdesk and improve support for the company's IT users.
Gavin Pansegrouw, IS manager at Michelin Tyre Company, says that prior to the implementation of HEAT 6.4, reporting on IT problems was unstructured, which resulted in a negative image of the company's IT department.
HEAT Assignments - HEAT Assignments allow calls to be transferred to the appropriate Technician.
Affordable, Automated Service Desk Solution
Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support helps organizations of all types take their service and customer satisfaction to the next level.
Significantly Reduce Call Volumes
Increase service desk productivity by reducing the flood of routine technical issues to your support center. With HEAT Self Service, customers can search the knowledge base, submit a new service issue or check the status of an issue вЂ" without adding to your incoming call volume.
Access HEAT from Anywhere
Accessing HEAT service management tools has never been easier for on-the-go technicians. With iHEATвЂTMs server-based, thin client computing system, technicians can access HEATВ® to view and manage issues via a Web browser.
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