How HDI Can Help You
LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console, a Customer Applet, and an Administration Center.
Instant Customer Interface
Immediately customize and launch a web-based customer inquiry center.
Browser-based Convenience
Your staff can access your help desk from any location or while on the move.
Hosted Solution Option
Get all the features of the downloadable version of PerlDesk without installing or managing any software. Have your help desk up and running in minutes.
After installing PerlDesk you need to follow a few steps to get your help desk up and running and ready to handle customer inquiries. This post will guide you through the steps required to get PerlDesk ready to run.
This post is intended as a quick start guide and does not cover the extensive features related to the below steps
With 7,500 members worldwide, HDI is the largest association for IT service and support professionals. As such, HDI produces numerous publications, hosts several symposiums and two conferences each year, and certifies hundreds of help desk and service desk professionals each month.
Measure your customer’s satisfaction with the HDI Customer Satisfaction Index and benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole.
Network with IT professionals in your area at HDI Local Chapter meetings.
Learn processes like ITIL and Knowledge Management to improve operational efficiencies.
Stay on top of industry trends and technologies at the HDI Annual Conference & Expo and IT Infrastructure Management Conference & Expo.
Search the largest repository of industry resources including eZines, SupportWorld magazine, white papers, and quarterly Focus Books.
Compare your support center to industry standards using the Support Center Maturity Assessment and Support Center Certification.
Get answers and tools to solve common support center issues.
Educate yourself and your support center with SPIN, a free members-only webinar, or HDI courses, the ideal soft-skills complement to hard-skills learned through Microsoft and CompTIA.
Are your customers pleased with the support you provide? How does your level of customer satisfaction compare with those of other companies? If you don't know, you should.
Not many organizations take advantage of the ability know what their customers think, let alone take action. A new web-based service from HDI provides a secure and easy way to understand your customers' satisfaction through alerts, reporting, and benchmarking - giving you the information you need to take action.
HDI has more than 60 local chapters in the United States and Canada. Local chapter membership is a valuable member benefit because it provides an easy way to stay connected with other HDI members in your region. Each month you'll have a chance to network and exchange ideas to stay current! For more information contact Sophie Klossner at (719) 268-0306 or email.
Whether you are a Help Desk/Support Center Analyst, Manager, or Director, HDI provides the certification and training to help IT service and support professionals provide excellent service, increase productivity and profitability, and decrease call times. HDI certification and training is built upon globally-recognized industry standards developed by an international committee of industry experts and practitioners.
The HDI Support Center Maturity Assessment service provides an independent, third-party, review of your support center - providing you with a comprehensive report of its maturity level and recommendations for improvement. The service is based on the HDI Support Center Maturity Model and the HDI Support Center Certification Standard, resources developed by HDI that are recognized worldwide.
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