Mistake on our part made it difficult to interpret the results for Best Help Desk Software equitably. So that we can present a fair and accurate picture of readers' votes for Help desk software, we're designating the top three vote-getters as co-winners of this year's Best Help Desk Software award: Emergent Online's 99point9.com, HelpSTAR, and Remedy Help Desk.

99point9.com
99point9.com Online Tech Support Helpdesk is a Web-based Help desk solution that targets server-based computing needs. Users submit online support requests ("incidents," in 99point9.com's terminology) for resolution by qualified support technicians. To request support for an incident, users follow a simple process to open an account. Pricing is per incident; after registration, users are prompted to purchase Incidents/eTokens, which activate the support process. Incident Packs are available for the purchase of multiple eTokens for future use. Users can follow the progress of their incident's resolution and access and read progress reports about the specific actions taken to resolve the incident. Regular communication via email keeps users current on the status and resolution of incidents. . . .