Heat Helpdesk
Built on more than a decade of service management experience, award-winning HEAT software integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT helpdesk software and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules. HEAT help desk software by FrontRange for CRM help desk management, help desk automation, customer service, and support.
Built on more than a decade of service management experience, award-winning HEAT integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.
New and Improved Mobile Solution Offers Better Performance, Scalability, and Full Ticket Functionality for HEAT Users
Built on more than a decade of service management experience, award-winning HEAT from FrontRange Solutions integrates core service and support components into one complete solution to reduce costs, drive higher customer satisfaction and achieve full ITIL or Sox Compliancy. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.
HEAT has many Add-ons to integrate with its software.
Essentially, the Help Desk is a central point through which problems/issues are reported and subsequently managed/co-ordinated.
HEAT® Self ServiceTM is an easy, intuitive and convenient self-help tool. This powerful module allows your employees and customers access to the problem-solving capabilities of your HEAT® Service & Support system from any computer with a Web browser 24-hours a day, seven days a week.
The HEAT Service Management Suite relieves this pressure by keeping your customers engaged, your staff productive and your management team informed. HEAT allows you to align people, processes and technology toward improving service levels, evaluating the performance of your people and resources and reducing support costs. Both employee-facing and customer-facing support organizations will benefit from HEAT.
Benefits of HEAT - A Comprehensive Help Desk Solution
Feature: Manage your customer's information with this database, It can create and print reports such as envelopes, labels, notes, documents and business cards for the person you select from your address book, and send emails to them. It can also design and print reports even for another database.
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