Products
I'm InTouch Eemote Access Software
I'm InTouch Corporate Server Edition (CSE) is an affordable and easy-to-use remote access service that puts your business information at your fingertips, regardless of where you are. By installing the I'm InTouch CSE server gateway at your business, authorized employees can securely login to remotely control office PCs using screen-sharing technology. Mobile employees, telecommuters and IT staff can use virtually any PC connected to the Internet, to work on office PCs as if they were in the office. No pre-configured software is required on the device being used to login, just an Internet browser. As well, cell phones and wireless PDAs with Internet access can be used to login and remotely manage email and view files residing at the office.
I'm OnCall is a secure online help desk support application that auto configures a temporary connection to your customer's PC, without any pre-installed software. Rapidly resolve your customer's technical issues with on demand PC remote control. With I'm OnCall, resellers, IT help desks, software vendors and other support organizations can deliver outstanding live customer support through reduced call times and cost-effective problem resolution.
ACANOTION help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.
BridgeTrak Suite is an effective and affordable help desk software and call tracking / customer service / trouble ticket tracking / issue management solution for delivering effective customer service and product support from your help desk or support department. A variety of industries from around the globe have employed this help desk software and tracking application to effectively increase levels of support, eliminate communication bottlenecks and stop problems from falling through the cracks.
CG Software Consulting and Custom Database Design , Complete solutions for businesses
CRMdesk is a web-based help desk software that allows customer support automation through Internet; you will be able to respond to your customer's requests more effectively and will have better success in attracting new customers.
The system is deployed as a cost-effective hosted solution, so it won't require big investments. You will never have a headache with all the technical problems like security, reliability and maintenance again.
NetSupport Manager Products
ExDesk offers you a help desk software solution that works your way, powerfully and affordably
ExDesk is a complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. You get a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid deployment.
Founded in 1992, GWI Software is proud to be the oldest continuing provider of quality customer support solutions. Our flagship product, c.Support ("collaborative support"), began as a help desk solution built on the IBM Lotus Notes/Domino platform and quickly became the de facto application for service desks looking to optimize their service efforts and leverage their investment in IBM services and hardware.
After establishing the c.Support for IBM product and evolving its feature set, GWI Software realized companies investing in Microsoft technologies could be benefiting in a similar way, so in 2002 c.Support for Microsoft Windows was released to the market. c.Support for Windows was architected from the ground up on the .NET architecture and now has an industry-leading feature set.
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