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HDI Selects ABS Help Desk Leader to Be on its Support Center Certification Standards Committee

Colorado Springs, CO - Help Desk Institute (HDI), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced the new members of its Support Center Certification (SCC) Standards Committee. This volunteer committee sets the standards that support centers must adhere to in order to be HDI Certified for demonstrated service excellence, adherence to industry best practices, and commitment to quality.

EMAS Helpdesk at the Pollutec Fair in Paris, France

With more than 40 000 visitors each year and 1500 exhibitors, the French Pollutec Fair is the biggest annual meeting place on environmental technologies in France.

Launching the Help Desk Service Excellence Awards

Recognising the leaders, innovators, creative talents, and pioneers in the help desk support and service industry.

Offshoring behind UK tech-labour divide

Offshoring is creating a divide in the UK technology industry by reducing the proportion of mid-level software-development jobs available in favour of higher-level management roles, research has claimed.

BT looks to China for developer talent

BT is stepping up its operations in China by setting up a new Technology and Service centre and R&D facility in the country.

Brown won't tamper with government IT

Gordon Brown will not substantially alter current government IT projects, analyst firm Ovum said on Thursday, the first full day of office for the new prime minister.

BT and Avaya to offer hosted call centres

BT has teamed up with communications supplier Avaya to offer a flexible call-centre service for larger customers.

10 pointers to guide you towards CRM success

10 pointers to guide you towards CRM success

Security tools probe VoIP flaws

If your VoIP phone starts ringing off the hook, it might not denote a surge in your popularity - just that someone is trying one of 13 newly released security tools.

BridgeTrak Help Desk Software 7 build 167

Now part of ScriptLogic's award winning, desktop management offering. Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion tools are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, e-mail receive. Version 7 build 167 adds knowledgebase calendar, and asset permissions.