Press Releases
Named after the street in Palo Alto, California, where Bill Hewlett and Dave Packard started an electronics company in a garage, Addison Avenue Federal Credit Union serves employees and family members of Hewlett-Packard (HP), Agilent Technologies and other groups. Addison Avenue wanted a Web-based help desk system designed for mid-sized businesses. Addison Avenue also needed a help desk solution that would work well over the network. The Magic Service Desk Suite, a Remedy IT Service Management solution from BMC Software, fitted the criteria.
With its reputation for quality and reliability, world-class customer service, and innovative technology, IPC has become the specialist upon which financial institutions worldwide depend for world-class trading floor solutions. Maintaining a high level of service in the dynamic financial services industry requires highly skilled people and best-practice processes supported by an advanced enterprise service management solution. For the underlying technology, IPC implemented three components of the BMC Remedy IT Service Management (ITSM) Suite - BMC Remedy Service Desk formerly BMC Remedy Help Desk), BMC Remedy Asset Management, and BMC Service Level Management. IPC turned to Column Technologies, a BMC Solution Provider, for expertise in adapting and deploying the applications.
Wipro provides comprehensive IT solutions and services to corporations globally. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM) and Customer Relationship Management (CRM) tools. It also needed a highly-customizable solution that could automatically generate tickets through a single console. To meet these needs, Wipro turned to BMC Remedy Help Desk.
Pegasus Software, one of the UK's leading providers of financial and performance management solutions for the small and medium sized enterprise (SME's), has been short listed in the top three in this year's Help Desk Institute Awards which were held in central London last week.
COLORADO SPRINGS, CO (February 2, 2000)-Help Desk Institute (HDI), one of the largest and fastest growing associations of support professionals in the world, is partnering with Next Generation Weather Radar (NEXRAD), the National Performance Review, and ZD Events to present the Federal Help Desk Forum. Managers of all federal help desks, regardless of the type of system or service involved, are invited to attend this informative one-day forum. The forum is to be held February 29, 2000, from 8:00a.m. to 4:30p.m., at the Washington D.C. Convention Center in Washington, D.C. The forum will be facilitated by NEXRAD Hotline Manager, Daryl Covey, with assistance from the National Performance Review.
Pegasus achieves UK Helpdesk institute certification; First UKsoftware company to claim industry recognition.
Hand Held Products® Partners with SOTI on Remote Device Management and Security
New Enterprise Edition 4.3 offers full cross-platform support including Vista
RealVNC has announced the latest enterprise release of its VNC, Virtual Network Computing, solution for remote desktop access with full support for Microsoft Vista. VNC Enterprise Edition 4.3 allows one computer to take full control of another regardless of platform and operating system or whether they are on the local network or anywhere in the world over the Internet.
NetSupport DNA Helpdesk Offers Small to Mid-sized Businesses Easy to Use Web-based Help Desk Management Software with Asset Management Suite Integration
Outsourced transaction monitoring solution tracks actual transactions of all users and all systems including detailed activity reports of Vista performance
COPENHAGEN, Denmark, Aug. 23 -- PremiTech, maker of the award-winning Performance Guard(R) platform which delivers systems management from the end user perspective, today announced the immediate availability of Performance Guard version 5.1. The new offering includes granular web and client/server application transaction monitoring as well as new support for Microsoft Windows Vista(TM) and Windows XP 64-bit editions under its software- as-a-service (SaaS) model.
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