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IT Business Management is split into three core components:IT Service Management (ITSM), Customer Service Solutions, Network and Systems Management
The Help Desk Institute is the leading professional organisation for everyone working in the IT service and support industry.
Dedicated to setting the standards for the industry, HDI delivers knowledge and career enhancing skills for IT service professionals and enables you to deliver exceptional results for your organisation.
Welcome to Help Desk Calgary, your local association for Help Desk and Client Support professionals. Since 1990 we have provided a networking and learning forum, with our monthly luncheons, newsletters and peer to peer events. Help Desk Calgary is a member of Help Desk Institute's One Association.
Infra Corporation, in partnership with customer LexisNexis Butterworths, has won this year's Helpdesk Institute (HDI) Excellence Award for "Best Business Use of Support Technology".
Pegasus Software, one of the UK's leading providers of financial and performance management solutions for the small and medium sized enterprise (SME's), has been short listed in the top three in this year's Help Desk Institute Awards which were held in central London last week.
Colorado Springs, CO - Help Desk Institute (HDI), the world's largest membership association for IT service and support professionals and the premier certification body for the industry, announced the new members of its Support Center Certification (SCC) Standards Committee. This volunteer committee sets the standards that support centers must adhere to in order to be HDI Certified for demonstrated service excellence, adherence to industry best practices, and commitment to quality.
Colorado Springs, Colo. - April 4 , 2003 -- Help Desk Institute (HDI), the world's largest membership association for service and support professionals, today announced the appointment of industry luminary Phil Verghis to the position of chairperson of the HDI Strategic Advisory Board for a one-year term. Char LaBounty, retiring chairperson, made the announcement during her keynote address at the HDI Annual Conference and Expo held recently in Las Vegas.
COLORADO SPRINGS, CO (February 2, 2000)-Help Desk Institute (HDI), one of the largest and fastest growing associations of support professionals in the world, is partnering with Next Generation Weather Radar (NEXRAD), the National Performance Review, and ZD Events to present the Federal Help Desk Forum. Managers of all federal help desks, regardless of the type of system or service involved, are invited to attend this informative one-day forum. The forum is to be held February 29, 2000, from 8:00a.m. to 4:30p.m., at the Washington D.C. Convention Center in Washington, D.C. The forum will be facilitated by NEXRAD Hotline Manager, Daryl Covey, with assistance from the National Performance Review.
To deliver great customer service you need a robust system that organizes and streamlines your helpdesk and emails, enabling your staff to deliver fast, accurate support
Pegasus achieves UK Helpdesk institute certification; First UKsoftware company to claim industry recognition.
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