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Instant Customer Interface
Immediately customize and launch a web-based customer inquiry center.
Browser-based Convenience
Your staff can access your help desk from any location or while on the move.
Hosted Solution Option
Get all the features of the downloadable version of PerlDesk without installing or managing any software. Have your help desk up and running in minutes.
PerlDesk 4.2 is now available for download from the licensearea.com site, this release includes several new features and fixes.
After installing PerlDesk you need to follow a few steps to get your help desk up and running and ready to handle customer inquiries. This post will guide you through the steps required to get PerlDesk ready to run.
This post is intended as a quick start guide and does not cover the extensive features related to the below steps
PerlDesk is an intuitive and easy to use Web application. At the same time it is a very powerful help desk solution allowing you to have full control over your customer service process. PerlDesk has 3 interfaces - a customer interface, staff interface and an administration area. Here will will give a brief overview of the new Version 4 designs, along with screenshots of each of these sections.
Almost every business uses software to help them operate more efficiently, hosted solutions are becoming increasingly popular as a way for companies to immediately deploy applications for their company without the need to download, install and configure an application. Utilizing SaaS (Software as a Service) also allows you to eliminate any ongoing maintenance costs in house, perform software upgrades or manage any servers.
In our Fall 1990 survey of intelligent software at the help desk, we identified this activity as one of the fastest moving and most innovative areas of corporate automation. That analysis has been validated. There have been more than a dozen new software products introduced here in the last year and a half, and more are coming every month. Case-based reasoning, for example, which had just appeared on the scene, is now in use at several sites. Existing products continue to evolve, resulting in converging functionality and cross-platform compatibility. Vendors are cooperating to integrate and/or embed their products to offer the multifaceted functionality that the market now demands.
Contact our team of Help Desk Institute certified professionals to help you determine the best approach to support your desktop environment. TIG's Centralized Call Center provides complete or rollover off-hours support of applications and hardware. We leverage our multiple locations and national support of applications and hardware to provide desktop services nationwide. Service from the Call Center is provided 7/24. TIG also provides on-site Help Desk Services. Our clients include large Corporations, School Districts, Federal Government, non-profit entities and many more.
With 7,500 members worldwide, HDI is the largest association for IT service and support professionals. As such, HDI produces numerous publications, hosts several symposiums and two conferences each year, and certifies hundreds of help desk and service desk professionals each month.
Measure your customer’s satisfaction with the HDI Customer Satisfaction Index and benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole.
Network with IT professionals in your area at HDI Local Chapter meetings.
Learn processes like ITIL and Knowledge Management to improve operational efficiencies.
Stay on top of industry trends and technologies at the HDI Annual Conference & Expo and IT Infrastructure Management Conference & Expo.
Search the largest repository of industry resources including eZines, SupportWorld magazine, white papers, and quarterly Focus Books.
Compare your support center to industry standards using the Support Center Maturity Assessment and Support Center Certification.
Get answers and tools to solve common support center issues.
Educate yourself and your support center with SPIN, a free members-only webinar, or HDI courses, the ideal soft-skills complement to hard-skills learned through Microsoft and CompTIA.
Are your customers pleased with the support you provide? How does your level of customer satisfaction compare with those of other companies? If you don't know, you should.
Not many organizations take advantage of the ability know what their customers think, let alone take action. A new web-based service from HDI provides a secure and easy way to understand your customers' satisfaction through alerts, reporting, and benchmarking - giving you the information you need to take action.
HDI has more than 60 local chapters in the United States and Canada. Local chapter membership is a valuable member benefit because it provides an easy way to stay connected with other HDI members in your region. Each month you'll have a chance to network and exchange ideas to stay current! For more information contact Sophie Klossner at (719) 268-0306 or email.
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