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The HDI Annual Conference & Expo offers the largest and most highly qualified gathering of help desk, customer service, and technical support professionals, managers, and directors. At the 2007 conference, we gathered more than 2,500 full conference attendees from all over the world. More than 85% of HDI 2007 conference attendees were directly involved in the purchase decisions of help desk and customer service/call center technologies for their companies.
The IT Infrastructure Management (ITIM) Conference explores issues focusing on the deployment, management, and retirement of IT infrastructure technology. Tracks include IT Lifecycle Management, IT Security, IT/Business Alignment, IT Governance & Compliance and IT Service Management. The expo hall features the foremost vendors of IT infrastructure solutions and integrated systems addressing ITIL, ISO 20000, CobiT, IT governance and compliance, IT/business alignment, security and IT service management.
HDI's award-winning magazine is published six times a year. SupportWorld is the service and support industry's leading periodical, focusing on the latest strategies, best practices, people management, technologies, tools, and techniques.
Get the word out about your products and services online! HDI's website is visited by thousands of support professionals each day and serves as a primary source of information for the service and support industry.
HDI 2008 offers a unique and exclusive networking package - personal, up close access to the top minds in the technical support industry and opportunities for candid dialogue with your peers. This rare combination of experts in one room will open conversations that are sure to extend your conference experience in unexpected and rewarding ways.
United Business Media plc today announces that it has acquired Think Service, Inc. on behalf of CMP Technology. UBM has acquired the business from its founder-owners for an initial cash consideration of $24.5m, with a further performance-related consideration of up to $5m, payable over the next twelve months.
Whether you're looking for in-depth analysis of the latest news or light-hearted looks at current trends, our one-of-a-kind eNewsletter is created with you in mind.
HDI publishes its annual Practices and Salary Survey in order to supply the industry with a valuable and convenient tool which can be utilized for several purposes. The Practices and Salary Survey provides an overall look at the state of the industry; it also offers an inside look at the practices used by support centers throughout the industry. This allows support center managers to validate existing practices, and discover new ideas for improving the current operations in their support center. In addition, the survey provides a set of data to which support centers can benchmark against. With the idea of benchmarking in mind, this year's results are reported not only for the industry as a whole, but key metrics are also broken down by the most requested demographics.
Look no further for the latest analysis, tips and trends in the support industry. HDI's founder and industry expert, Ron Muns, tells all with his in-depth perspective into various concepts of interest and concern to the support professional.
Ron's bi-weekly report delivers current trends and ideas to service and support professionals around the world. From training to budget, he will keep you up to speed in this ever-changing industry.
Please take your time and read through our past Muns Reports. You will find some excellent wisdom along with a bit of humor.
Yes, the help desk is dead. Well, at least in the sense of simply being a place for people to call for help on technical issues. It has now evolved into an integral part of the way an organization delivers service, whether internally to staff or externally to customers. It has become a service desk with a different way of approaching the provision of 'help' or assistance to whomever asks for it.
IT employees aren't the only ones who need answers. Lori Samolyk redefines customer service and explores the benefits of a multifunctional service desk.
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