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Recognising the leaders, innovators, creative talents, and pioneers in the help desk support and service industry.
Offshoring is creating a divide in the UK technology industry by reducing the proportion of mid-level software-development jobs available in favour of higher-level management roles, research has claimed.
BT is stepping up its operations in China by setting up a new Technology and Service centre and R&D facility in the country.
Gordon Brown will not substantially alter current government IT projects, analyst firm Ovum said on Thursday, the first full day of office for the new prime minister.
BT has teamed up with communications supplier Avaya to offer a flexible call-centre service for larger customers.
10 pointers to guide you towards CRM success
If your VoIP phone starts ringing off the hook, it might not denote a surge in your popularity - just that someone is trying one of 13 newly released security tools.
Now part of ScriptLogic's award winning, desktop management offering. Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Expansion tools are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, e-mail receive.
Version 7 build 167 adds knowledgebase calendar, and asset permissions.
Hand Held Products® Partners with SOTI on Remote Device Management and Security
New Enterprise Edition 4.3 offers full cross-platform support including Vista
RealVNC has announced the latest enterprise release of its VNC, Virtual Network Computing, solution for remote desktop access with full support for Microsoft Vista. VNC Enterprise Edition 4.3 allows one computer to take full control of another regardless of platform and operating system or whether they are on the local network or anywhere in the world over the Internet.
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