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Comprised of modular package, I/SECURE(TM) Managed Security Services address challenges of information and event management, as well as perimeter security management. In co-managed mode, client organization and INCAT have access to perimeter solution, allowing client to perform minor changes while leveraging HelpDesk as necessary. In fully-managed mode, INCAT is responsible for access to perimeter security and client organization uses HelpDesk to submit requests for changes.
The essence of helpdesk service from YurCallCenter is in providing an efficient legal phone service. Search being one of the key features in YCC (quality quick and multi-functional search in a situation when you are pressed for time is essential), SearchInform has integrated the most of its search capacities into YCC. Based on the variety of YCC search criteria, two types of search are implemented: phrase search with additional limiting information (for instance, document classification or type) and search for documents similar in their content to the query. While the first type of search is nothing new in the field of search engines, similar document search presents a unique innovation.
LogMeIn Meets Growing Worldwide Demand for Localized Language Support
WOBURN, Mass., Sept. 13 / -- LogMeIn, Inc., maker of the world's most ubiquitous remote connectivity and support services with more than three million subscribers, announced today the availability of several members of its award-winning product family in Chinese, Italian, Japanese, Korean and Russian -- giving even more users the opportunity to explore the full value and capabilities of LogMeIn.
ISL Light v3.0 enables helpdesks to provide remote desktop support to global clientele with audio and video communication as well as desktop, application, and region sharing. Helpdesk and client seamlessly connect through firewall into remote desktop support session with view and control sharing. Should line of optimal communication be broken down at any time, ISL GRID technology immediately finds second best route and automatically restores connection.
LJUBLJANA, Slovenia, July 3 -- XLAB announces the launch of a new remote desktop control/support tool, ISL Light 3.0 with GRID technology and Voice&Video. ISL Light 3.0 enables helpdesks to provide remote desktop support to their clients anywhere in the world with quality audio and video communication, desktop, application and region sharing, and a platform upgraded to the ISL GRID technology. The latter is a matchless feature, offered exclusively by ISL Light 3.0.
Typically used for network management, system administration, and technical support, NetOp Remote Control v9.0 allows control of one or more computers from another computer. Using smart card and reader, helpdesk personnel can have their identity verified by user if remote control is required. Software also enables communication via web-cam and chat session, and allows one specialist to take remote control from another if other specialist skills are required to solve user's problem.
New Software Version Allows Help Desk Personnel to Use Smart Cards to Verify Identity to PC Users
Copenhagen, Denmark, June 12, 2006 - Danish software specialist Danware today launches its latest software product for IT remote control, NetOp Remote Control 9.0 offering new security and real time sight and sound communication features. The program allows remote control of one or more computers from another computer and is typically used for network management, system administration and technical support.
Featuring 128-bit SSL encryption, I'm OnCall web-based support solution enables help desk personnel to support customers anywhere, worldwide, through on-demand PC remote control. It auto-configures temporary connection between technician's and customer's PCs, allowing support person to take full control. Tracking and reporting features let all system users view and record full customer call history, problems, and actions taken to resolve issues.
I'm OnCall provides hands-on support with full remote control of a customer's PC, within seconds of their call for help
TORONTO, May 18 -- 01 Communique Laboratory Inc. (TSX: ONE- http://www.01com.com/), a leading remote access solutions provider, today announced the launch of I'm OnCall, a secure web-based remote support solution, enabling help desk personnel to quickly and efficiently support their customers anywhere in the world, through on demand PC remote control. Upon a support person receiving the customer's permission, I'm OnCall auto configures a temporary connection between the technician's and the customer's PC, allowing the support person to take full control of the PC. I'm OnCall provides resellers, software and hardware vendors, internal help desks and support organizations with an integral tool for delivering outstanding customer support and services through reduced call times and cost effective problem resolution.
HelpDesk v5.0 offers features to automate and streamline help desk process. Service Level Agreement (SLA) Management helps define, document, manage, and monitor SLAs using automatic reminders and reports to review performance of each agreement. Time-Based Escalation assigns unique escalation rules and defines business hours for each SLA, HelpDesk then assigns and re-assign open issues and sends appropriate e-mail notifications.
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