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New Version Includes Service Level Agreement Management, Time-Based Escalation and Work Team Support
ATLANTA, March 17 / -- Vector Networks Group, an enterprise desktop management and support software company, today announces the release of HelpDesk v5.0, a Web-based system for tracking and managing help desk issues, centered around the user experience.
Soffront Unlimited Competes With Salesforce.com Unlimited, Providing Similar Enterprise Solution at Half the Cost -
FREMONT, Calif., March 15 / / -- Soffront® Software, Inc. (http://www.soffront.com/), a leader in mid-market CRM, today announced Soffront Unlimited, a new offering that packages all of Soffront's modules into a single, cost-effective solution. Soffront Unlimited provides enterprise users with the full power of Soffront CRM for one low monthly cost -- ninety-five dollars per user in a hosted, ASP environment.
Famatech International Corporation is very pleased to announce its newest product offering: a secure solution for real time corporate communication. Radmin Communication Server is also a secure enterprise instant messaging tool (EIM) for online conferencing, as well as a corporate multi-user text and voice chat for employees.
Active Directory/LDAP Connector facilitates integration of Bitrix Site Manager in corporate networks built on Windows Server 20002003, Unix, and Novell. It helps build centralized control point to manage users within corporate information system and their permissions to access corporate portal. Users can authorize in corporate portal using their login and password and gain access to corporate portal resources, take part in forum discussions, and publish information.
Modular PC-Duo Enterprise v3.0 maximizes benefit of having Active Directory Organizational Unit structure by importing OU Path for each PC as new property. OU Path can then be combined with other inventory characteristics to generate flexible Dynamic Groups, which simplify, modify, and protect AD structure. Web-based portal uses standard browser to provide secure and authorized users click-through access to enterprise data from anywhere they have web access.
NetSupport DNA Helpdesk v2.0 provides detailed recording and tracking of user help requests. With browser-based interface, software features ability to attach files to tickets, customizable fields, automatic assignment by priority, and time logging against tickets. Status reports such as total calls, status, and average resolution time are available. Software is available as standalone product or as component of NetSupport DNA asset management software.
Offers Small to Mid-Sized Businesses Easy to Use Web-based Help Desk Management Software with Asset Management Suite Integration
ALPHARETTA, GA, December 10, 2004 - According to Giga Information Group, integrating IT asset inventory management with the help desk can reduce call handling time and speed up issue resolution. And according to industry research from Gartner Inc., understanding the user's hardware and software configuration takes up 50% of the help desk time. With the release of NetSupport DNA Helpdesk 2.0, IT professionals at small to midsize organizations have an affordable, easy-to-use system for keeping IT help desk calls in check.
Active Request Engine Help Desk 3.3 provides information work management system that facilitates workforce collaboration. Web Services infrastructure ensures integration with third party applications, and Windows XP look and terminology helps users learn and manage product. Users can be proactive by tracking and managing problems, requests, tasks, and work orders submitted and assigned to and from any division of organization, via email notification.
Stockton - November 17, 2004 - ARE HelpDesk Software, a leading developer of .Net based CRM software, today announces it's unleash of a second-generation Active Request Engine Help Desk tools 3.3.
Active Request Engine v3.1.1 offers interactive communication tool that links multiple teams, groups, projects, clients, and divisions, centralizing communication work flow process model. It allows users to manage all aspects of customer acquisition, existing customer retention, and account growth. Clients can submit requests and problems directly to ARE HelpDesk user, creating express response system, in addition to storing activity for future archive.
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