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Wipro provides comprehensive IT solutions and services to corporations globally. In supporting a global customer base, Wipro was looking for an ITIL-compatible help desk solution that could easily integrate with Network and Systems Management (NSM) and Customer Relationship Management (CRM) tools. It also needed a highly-customizable solution that could automatically generate tickets through a single console. To meet these needs, Wipro turned to BMC Remedy Help Desk.
Built on more than a decade of service management experience, award-winning HEAT software integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT helpdesk software and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules. HEAT help desk software by FrontRange for CRM help desk management, help desk automation, customer service, and support.
Built on more than a decade of service management experience, award-winning HEAT integrates core service and support components into one complete solution to reduce costs and drive higher customer satisfaction. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.
New and Improved Mobile Solution Offers Better Performance, Scalability, and Full Ticket Functionality for HEAT Users
The Dutchess BOCES Help Desk (HD) emerged out of necessity in mid-1998. Initially, the HD recorded service requests for CoSer 519 only. The creation of the HD was driven by the rapid technological growth in the component school districts. Vast numbers of workstations to the various LANs and WAN mandated a centrally organized effort to maintain vital information. Today, the HD supports all Learning Technology CoSers and is financed through budgets accordingly. HEAT (Help Desk Expert Automation Tool) is the software used by BOCES for this purpose.
Built on more than a decade of service management experience, award-winning HEAT from FrontRange Solutions integrates core service and support components into one complete solution to reduce costs, drive higher customer satisfaction and achieve full ITIL or Sox Compliancy. Now expand the power of HEAT and support industry best practices by easily combining HEAT products or integrating your system with any of the IT Service Management modules.
Michelin Tyre Company South Africa has implemented FrontRange Solutions' HEAT to drive its IT helpdesk and improve support for the company's IT users.
Gavin Pansegrouw, IS manager at Michelin Tyre Company, says that prior to the implementation of HEAT 6.4, reporting on IT problems was unstructured, which resulted in a negative image of the company's IT department.
HEAT Assignments - HEAT Assignments allow calls to be transferred to the appropriate Technician.
Affordable, Automated Service Desk Solution
Reduce costs and elevate service levels with HEAT Service & Support, the foundation of the HEAT product suite. Proven and powerful, HEAT Service & Support helps organizations of all types take their service and customer satisfaction to the next level.
Significantly Reduce Call Volumes
Increase service desk productivity by reducing the flood of routine technical issues to your support center. With HEAT Self Service, customers can search the knowledge base, submit a new service issue or check the status of an issue вЂ" without adding to your incoming call volume.
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